Real-Time System Monitoring

As employees are requiring a more dynamic and agile workplace, IT departments run the risk of losing visibility and control, making it difficult and costly to efficiently manage their end-users infrastructure, leading to:

  • Ineffective asset optimization with too many devices, applications and software versions
  • Insecure and non-compliant workplaces at risk
  • Service disruption and low end-user satisfaction

BUSINESS CHALLENGES
Over 70% of all incidents are reported by end-users, 50% of those issues are not detected by backend monitoring tools, and over 80% of security breaches originate from end-user systems.

SOLUTION
Nepras Libya provides self-learning and real-time monitoring of your IT infrastructure from the end-user perspective, mapping how all IT services are delivered to end-user (physical and virtual) devices and including quality of service, compliance metrics and security threats.

What is “Real” End User Experience?

“Real” End User Experience is defined by the three primary components that dynamically interact to constantly impact how End Users experience the IT Services they consume in real-time:
Physical & Virtual Desktop Performance – Boot profiling, CPU and memory utilization per process, error messages, non-responding processes, crashed applications, Blue Screen of Death (BSOD), etc.

Application Performance – Latency, response time and “key-to-glass” transaction time for user workflows across the widest array of applications and environments, including HTTP(s), RIA/AJAX, Thick Client, WPF, .NET, Java, /ICA, RDP, PCoIP, etc.

User Productivity – Application, module and function usage statistics, usage trail, and execution time/time spent, e.g. trades executed, calls closed, emails sent, invoices created, etc.

Nepras Libya offers solutions that monitor all the relevant configuration changes, applications, crashes, bandwidth, failures and events related to your IT infrastructure, then applies patented, artificial intelligence to detect non-compliant and abnormal behaviour, and constructs meaningful patterns and IT analytics in real-time across your entire enterprise.

The real time monitoring solutions enables you to:

  • Understand client management related issues
  • Monitor all software installations in real-time
  • Get the complete contextual picture of patch installation
  • Monitor client bandwidth usage and diagnose network issues
  • Track distribution activity
  • Immediate awareness and rapid response to end user problems (before they call the help desk) through comprehensive visibility and proactive problem detection
  • Dramatic reduction in business disruptions and MTTR as a result of real-time, advanced analytics
  • The ability to ensure ROI on planned infrastructure investments due to production evidence that proves proposed changes substantially impact performance (or not)
  • Increased application adoption, user productivity and business process optimization based on the precise insights into how users use their applications

With Nepras Libya’ s solutions, customers benefit from user-centric proactive IT management through a 360 degree view of real end use experience, self-learning, proactive problem detection and probable cause analysis, and right-time decision support capabilities.